Shipping & Returns
Summer Savings! FREE Shipping now through August 31, 2022. All items are shipped USPS from our Ojai, CA USA location. We ship orders as fast as possible, mostly in 1-3 business days but the holidays it could take longer. Please check the listing you’re looking at purchasing for current processing times. Orders for single items will be on the shorter end of this estimate and orders containing multiple items will be on the longer end. Please note delivery estimates are from time of shipping not time of order.
If an order tracks as delivered but is not received please contact the shipping carrier directly. Once an order leaves our warehouse it is in the hands of the shipping carrier and out of our control. Please make sure you are shipping to a secure location to prevent lost or stolen packages. Ojai Weekend is not responsible for and will not reship or refund orders that track as delivered. If your order tracks as delivered but is not received, you must contact the shipping carrier directly to resolve any delivery issues - USPS at 1-800-222-1811 or your local post office. Please understand that we cannot take responsibility for lost/missing packages that have been successfully delivered to the address provided with your order.
Please note the shipping times estimated at checkout are from time of shipping not time of order and are not guaranteed by Ojai Weekend as items are shipped by USPS. Ojai Weekend is not liable for items damaged in transit but is may be able to replace any items damaged.
At this time, all orders are shipped USPS Priority Mail with delivery of 1-3 days from shipping date, NOT order date. If you need your item faster please do not choose FREE SHIPPING at checkout but a faster shipping method. If you choose FREE SHIPPING we will ship your order in the most economical way possible. In most cases this is via USPS First Class Mail which can take a week or more to arrive, depending on the destination.USPS can experience unforeseeable delays. Please keep this in mind when placing holiday or time sensitive orders.
Our free shipping option is valid on US standard shipping only for the contiguous US (islands, AK, and HI are excluded) and does not apply to international orders. We advise using FedEx as your shipping option.
Please ensure your shipping address is correct at checkout. If items are returned to us, shipping will need to be re-paid for your items to be sent back out to your correct address. Once an item is shipped the shipping address cannot be changed and a new order must be created. If an item is lost in the mail and cannot be delivered, a new order must be made. Sweet Water Decor is not responsible for any items after they leave our facility. If an item is lost in transit or cannot be delivered, the buyer must contact the shipping company to resolve any shipping issues and or file any claims with that shipping company so the item can arrive safely to them. Once it leaves our facility we cannot be responsible for any item not being delivered as it is then out of our hands and shipped to the address that was provided at checkout.
Return & Exchange Policy
If you receive the wrong item/s, an imperfect item, or a damaged item, please contact us within 7 days of delivery to submit a claim. For all claims, please provide us with your order number. If you received the wrong item please provide us with a picture of the item you did receive. If the order arrived with an imperfect or damaged item, please include images of the imperfection or damage, as well as pictures of the packing materials and box in which the order was shipped. We will then issue a replacement order, and if applicable, we will provide a prepaid shipping label to return the mis-shipped items.
All sales are non-refundable but claims meeting the above requirements may be eligible for store credit.